Cancellation Policy

All products you buy in store at Harvest Asian Grocery and Online, are covered by the Tozerba Cancellation Policy. *

Faulty products

If the product you buy from Harvest Asian Grocery / Tozerba is faulty then we will cheerfully refund the purchase price or exchange with the same or similar product and price.

Please take a photo of your faulty product and send it to tozerba@hotmail.com. Your photo will be assessed by our operation team and we will advise our accounts team to process your refund if it’s acceptable.

Our accounts team will work professionally in timely manner to refund your money back within 2 days.

Expired Product

Please send us your proof of receipt and the photo of the expired product to tozerba@hotmail.com.

Our operation team will assess and if it’s acceptable, we will then refund your money back on the purchase product.

Cancellation Order

You MUST notify us within 24h after your purchase to cancel your order via email tozerba@hotmail.com with subject: CANCELLATION Order#1234

10% restocking fee of your total purchase will be applied if you want to cancel your order and fail to notify us within 24h after your purchase.

 

In the condition of 80% items are available on your order, our customer care team will contact your either via email or text message (mobile) to inform and advise you to exchange with other products.

We will then refund 20% if your items and dispatch your order if we don’t hear back from your within 24h after we contact you.

 

In the condition of ONLY 60% items are available on your order, you have the option to do a FULL REFUND of your order or proceed.

Our customer care team will contact you either via email or text message (mobile) to advise you to exchange or replace with similar items.